How to get in touch

BY EMAIL

BY PHONE

+1 (843) 608-8465
Monday through Friday, 10:00am to 5:00pm (Eastern)

BY MAIL

 

INK MEETS PAPER
4411 Spruill Avenue
N. Charleston, S. Carolina 29405

 

ON SOCIAL MEDIA

@inkmeetspaper

Frequently Asked Questions

When will my order ship?

Orders are typically fulfilled within 3 to 4 business days of ordering (often sooner). You will receive an email with tracking information once your order ships.

What happens if there’s something wrong with my order? (For example, I received the wrong item or the package arrived damaged.)

Please let us know as soon as possible by email orders or phone +1 (843) 608-8465 during normal business hours, and we’ll get everything straightened out. We’ll gladly correct any error we made with your order at no cost to you. If your package was damaged during shipment, save the package for return and for inspection for insurance purposes by the shipping carrier.

Do you accept returns on merchandise?

We do not accept returns on wholesale orders unless there we made an error with your order or the package arrived damaged.

How can I change my store’s address in the store locator?

On our main company site, we have a Store Locator so customers looking for INK MEETS PAPER products can discover your store in their area.

Email any changes or updates to support. We’ll get it updated right away.

I’m visiting Charleston— can I come see your studio?

Absolutely! We’d love to show you the 1,000+ pound cast iron printing press and a peek into the process of what goes into each INK MEETS PAPER product. Our design + production studio is located in the Park Circle neighborhood of North Charleston, SC, and we welcome studio tours by appointment Monday through Friday, 10:00am to 5:00pm.

Do you offer payment terms?

Yes! Net-60 terms are available, and once your application is approved, you’ll be able to select this payment option at checkout. Apply now or select the Free Net-60 option at checkout and you will be sent to the application page.

Approval typically takes under 3 minutes.

Do you have print catalogs?

Yep! We release new catalogs each January and around May or June. You can request a print catalog anytime here, and we’ll mail one your way.

A scene showing INK MEETS PAPER business cards sitting in a tray along with a small succulent plant.